CASE STUDY
Introducing a Client to Apple
Alexander contacted Make IT Easy 4 U with a few issues on a very old Windows 10 laptop. His daughter showed him her Apple Mac and recommended that he buy one too. He already had an iPhone and iPad and cautiously agreed to change to an Apple computer so that they could all be synchronised.
 
															Solution
I looked at his existing laptop and discussed what he would require from a new Apple Mac computer. He wanted a Microsoft Office suite and full integration of his iPhone, iPad & Mac. I provided him with a recommendation and Alexander purchased the Mac. I also gave him an estimate of my time for set up.
I backed up all the data from the old PC and transferred it to the newly purchased Mac. All of the required software was then installed and tested on the new Mac. I also checked that the iPhone and iPad were communicating correctly and adjusted accordingly. I also linked up the Mac to 2 different printers. Since the Mac is completely different to Windows, I had a training plan to help Alexander master the basic operations of his Mac.
With my regular support, over a short period of time, Alexander has learnt how to get the most out of his Mac and all of his devices talk to each other as they should. He now finds it simple and easy to use.
Tech
MacBook Pro 16-inch Core i7 512GB
I feel really confident with Simon and he is excellent value for home IT support. We need people like him to help us make better use of our computers & systems.
Alexander
